Terms of Use

1. Your account

• You may play from age 13. If you are under the age of majority in your country, you need a parent's consent.
• Your account is personal. You are responsible for access to it: Telegram, Google, Apple or email and password.
• An unsaved guest account is lost with your browser or app data. To keep your hero, sign in with Google or Apple or save the hero with an email.
• You can delete your account at any time (how).

2. Virtual currency and items

• Crystals, gold, premium, items, heroes and other game assets are a limited right to use them in the game. They are not your property, have no monetary value outside the game and cannot be exchanged for money.
• They can be transferred only in ways the game itself provides.
• We may change the balance, prices, item properties and economy, including correcting erroneous grants.

3. Purchases and refunds

• Purchases are paid via Telegram Stars, Tribute, Google Play or the App Store. The price is shown before payment and the purchase is credited immediately.
• Premium subscriptions in the apps (Google Play and the App Store) renew automatically. The length and price are shown in the store before you subscribe: 1 month, 3 months, 6 months or 1 year; each paid period gives premium for that period (30, 90, 180 or 365 days). Payment is charged to your Google Play account or Apple ID when you confirm the purchase.
• The subscription renews for the same period at the same price unless you cancel it at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the end of the current period.
• You can cancel (turn off auto-renewal) at any time in the store settings: Google Play → "Payments & subscriptions" → "Subscriptions"; on iPhone, "Settings" → your name → "Subscriptions". After you cancel, the period you already paid for continues until its end and its premium is not removed.
• Uninstalling the app or deleting your game account does not by itself cancel a subscription - cancel it in the store. We also cancel a Google Play subscription when the account is deleted; an App Store subscription can only be canceled by the owner of the Apple ID.
• Google Play and App Store purchases, including subscriptions, are refunded under the store's rules: request a refund in Google Play or at reportaproblem.apple.com.
• Telegram Stars and Tribute purchases: if a purchase did not arrive or something went wrong, contact support (/paysupport in the bot). A refund is possible while the purchased crystals have not been spent.
• If a payment is refunded (including through a store or bank), we remove what was credited for it.
• Nothing here limits your rights under the consumer protection laws of your country.

4. Rules of conduct

You must not:

• use cheats, third-party programs or scripts that play for you or give an advantage, or interfere with the game and its servers;
• exploit bugs for gain instead of reporting them;
• create multiple accounts for gain: bonuses, referral rewards, moving resources between accounts;
• buy or sell accounts, currency, items or boosting services for real money (RMT), or hand your account to others;
• insult, threaten, harass, spam, advertise or scam in chats and private messages;
• impersonate the game's staff;
• upload photos or videos that belong to others or are obscene or illegal.

5. Zero tolerance for objectionable content

There is no tolerance in the game for objectionable content - insults, threats, harassment, obscene, discriminatory or illegal content - or for abusive users. By accepting these terms you agree to follow them.

• Chat messages are filtered for profanity, hero and guild names with profanity are rejected, avatar photos are reviewed before they are shown.
• You can report any message right in the chat, and any player from their profile.
• You can block a player from the chat, private messages or their profile: their messages disappear from your feed instantly, and we are notified about their content.
• We act on reports within 24 hours: we remove objectionable content and ban the account of the user who posted it.

6. Violations and bans

For violations we may warn you, mute you in chat, revoke unfairly obtained gains, or suspend or permanently ban the account. Purchases are not refunded after a ban for violations unless the law requires otherwise. If you believe you were banned by mistake, contact support.

7. Your content

Your hero name, messages, avatar photo and video review remain yours. You allow us to show them to other players in the game, and the video review also in ads for the game if you agreed to that when uploading. We may remove content that breaks these rules.

8. Changes to the game and terms

The game evolves: we add, change and remove features. These terms may change too: the revision date is at the top, and we will announce material changes in the game or via the bot. By continuing to play after changes you accept them.

9. Limitation of liability

The game is provided "as is". We work to keep it running but do not guarantee uninterrupted service: maintenance, outages and data loss can happen. To the extent permitted by law, we are not liable for indirect damages or lost profits, and our liability is limited to the amount you paid us in the last 12 months.

10. Termination

You may stop playing and delete your account at any time. We may shut the game down with at least 30 days' notice in the game.

11. Governing law

These terms are governed by the applicable law. Nothing in them limits the protection the law of your country gives you.

12. Contact

EZ Games Studio
Email: support@reborn-gates.com
Telegram: @reborn_gates_game