Support
Effective October 19, 2026
Contact us if something doesn't work, a purchase didn't arrive or you have a question about Reborn Gates.
1. How to reach us
- Email: support@reborn-gates.com
- Telegram: in @reborn_gates_game, use /paysupport for payments and /help → the "💡 Идея / баг" button for anything else. A plain message to the bot without a command does not reach the developers.
To help us answer faster, tell us how you sign in (Telegram, Google, Apple, email or guest), your hero name, where you play (Telegram, browser, Android, iPhone), what happened, and attach a screenshot. For payments: the date, amount and receipt number from the store.
2. A purchase did not arrive
Restart the game: purchases are credited as soon as the payment system confirms them. If it hasn't appeared within a few minutes, email us with the receipt number.
3. Refunds
- Google Play: request it from your Google Play order history.
- App Store: at reportaproblem.apple.com.
- Telegram Stars and Tribute: via /paysupport in the bot or by email. A refund is possible while the purchased crystals have not been spent.
4. Premium subscription
An in-app subscription renews automatically until you cancel it. To cancel or change the period:
- Android: Google Play → "Payments & subscriptions" → "Subscriptions" → Reborn Gates → "Cancel subscription".
- iPhone: "Settings" → your name → "Subscriptions" → Reborn Gates → "Cancel Subscription".
Cancel at least 24 hours before the end of the period. The period you paid for continues until its end. Uninstalling the app does not cancel the subscription. See Purchases and refunds.
5. Keeping your hero
In Telegram your hero is tied to your Telegram account. In the browser and apps, sign in with Google or Apple or save your hero with an email and password ("Save your hero") to open it on any device. An unsaved guest hero is lost if you clear browser data or uninstall the app.
6. Banned by mistake
Email us with your hero name and a description of what happened. We will review it and reply.
7. Reporting a player
Report a message right in the chat (tap the message) or a player from their profile. You can block a player there and in private messages: their messages disappear from your feed instantly. We act on reports within 24 hours. If that's not enough, contact us.
8. Deleting your account
In the game: Settings → "Delete account". Without the app: by email. Timing and what gets deleted: Account deletion.