Account deletion

1. Option 1: in the game

1. Open the game and sign in.
2. Open Settings.
3. Tap "Delete account" and confirm.
4. The account will be deleted after 7 days. Until then Settings shows the date and a "Cancel deletion" button.

2. Option 2: without the app

Email support@reborn-gates.com with the subject "Account deletion". Include:

• how you sign in: Telegram, Google, Apple or email;
• your Telegram ID or the email you sign in with;
• your hero name.

Write from the email you use to sign in. If that's not possible, we will ask you to confirm the account is yours, for example from the same Telegram account: in the game bot, /help → the "💡 Идея / баг" button with the text "account deletion". After confirmation deletion works the same as in the game: the account is erased after 7 days, and you can cancel by replying before then.

3. What is deleted

• all heroes and progress, items, currency and premium;
• chat and private messages, friends, guild membership;
• avatar photos and video reviews;
• sign-in data: Google or Apple identifier, email, password hash, sessions, push tokens;
• device and IP records, questions to the helper.

4. What is kept

• Payment records (amount, date, transaction number) - not linked to a game profile, for as long as accounting, tax law and refund disputes require.
• Game action log and ad click records - without any link to you, without hero names, IP addresses or contact details.
• A video review already shown in ads before deletion may stay in them; email us and we will stop using it.

5. Premium subscription

Deleting your account does not by itself cancel a store subscription. Cancel it before deleting:

• Android: Google Play → "Payments & subscriptions" → "Subscriptions" → Reborn Gates → "Cancel subscription". If you don't, we will cancel the Google Play subscription ourselves when the account is deleted.
• iPhone: "Settings" → your name → "Subscriptions" → Reborn Gates → "Cancel Subscription". Only you can cancel an App Store subscription; we cannot do it for you.

A period you already paid for is not refunded automatically on deletion; request a refund in Google Play or at reportaproblem.apple.com.

6. Important

• Once the 7 days have passed, the account cannot be restored.
• Deletion does not refund anything by itself. If you want a refund for an unspent purchase, contact support before deleting.
• Uninstalling the app or deleting your Telegram account does not delete your game account.
• If you led a guild, the guild gets a new leader.

More about data: Privacy Policy.